IT HELP
Students
The Law Center’s Information Technology department provides the following services for Students:
- Hardware assistance available only for UHLC recommended laptops.
- Troubleshooting assistance for software problems using personal computer equipment.
- Assistance for problems using Law Library hardware and software.
- Assistance for problems printing to Student printers at the University of Houston Law Center.
- Assistance recovering data files necessary to meet degree requirements (e.g. exams, papers, outlines, etc.).
- The Law Center web server is available to University recognized Law Center Student Organizations.
LIT does not provide support for legal research applications. Contact the numbers located on the printers for help using Westlaw, Lexis/Nexis.
IT does not provide support for Personal Computer Equipment Service and Support that does not meet UHLC laptop standard.
LIT does not rent, sell, troubleshoot, or repair personally owned computer equipment, software, or printers. Insurance policies prevent us from repairing student owned equipment.
LIT is an authorized Dell Service center. We can provide warranty support for recommened Dell computers as long as the hardware is under warranty.
Contact Information/Hours
- Office located in the Commons next to Student Services.
- Hours: Monday – Thursday, 9 a.m. to 6 p.m., Friday 9 a.m. to 4 p.m
- Phone: 713.743.2309
Recommended Laptops
- The University of Houston has negotiated an academic discount program with Apple and Dell.
- Recommended Apple computer bundles can be purchased through the campus CougarByte store.
- Recommended Dell computers can be purchased online through Dell computer.
Orientation
The Legal Information Technology department holds a new student orientation at the beginning of each academic year. The orientation covers student network accounts, email addresses, UH alias, printing policies, configuration of laptops, and examination software.
FAQ
How do I obtain and use EBB?
EBB is the software used for examination at the Law Center. To learn how to use it and obtain it, please take the mandatory online training below. *Please note: Chrome Browser is not supported with this training.
What is a Cougarnet Account?
Each individual is assigned an account which will allow you to access the law center network resources, such as email, vpn, software, and law center machines.
How do I Reset my COUGARNET Password?
If you are on campus, the easiest and quickest way to change your cougarnet password is by logging in to a Law Center machine (students may use machines located in the library). Press CTRL + ALT + DEL keys and choose the option for "Change Password."
However, if you are not on campus, please change your password here.
For information on the UH Strong Password Standard, click here.
Why do I have a UH Central E-Mail Account?
E-mail accounts are created in conjuction with a COUGARNET account. Central e-mail accounts will be used to receive information about law center events, announcements, and communication from University Employees.
All mailboxes have a 250 MB quota of storage. Once you hit the 225 MB mark, you will receive a notification that you are close to your quota mark. Once you exceed your quota, you will not be able to send or receive messages until you bring your mailbox under 250 MB.The quota includes all folders in your mailbox: inbox, sent items, deleted items, and folders you create. Central e-mail accounts expire the semester after graduation. You will no longer have access to the email once it expires. Please be sure to make prior arrangements so your e-mail is not lost. Log in to Outlook Web Access (OWA)
Why do I have a UH Alias?
The UH e-mail alias, a service provided by UH. For Students, this is a permenant e-mail address which you keep after you leave the university.
The e-mail alias functions as a pointer that directs e-mail messages to a destination e-mail account. Additionally, UH uses e-mail aliases to send important information such as emergency closings or information from colleges or departments.
Your alias can point to any e-mail address, including your law center e-mail address (username@central.uh.edu).You can see instruction on how to set up your e-mail alias here.
Can I forward my Central e-mail to another account?
Why do I need the Virtual Private Network (VPN) ?
UH Virtual Private Network (VPN) is a utility which provides a secured connection for your computer. The VPN prevents your data from being intercepted while it is in route to the destination computer. The VPN client has the same functions as a firewall, therefore while the VPN client is running, you must turn off your firewall, or allow IPSec through on your firewall.
In order to get to any Law Library resources on the internet, you must have the O'Quinn Law Library VPN client running.
Additionally, if you are trying to access network resources (your H: drive, e-mail via Outlook client) while you are off campus, you must have the UH VPN client running.
What is a H drive?
Each student is alloted a personal network share (H: drive) in which up to 200MB of data can be saved. Once you exceed this 200MB quota, you will not be able to save files until you remove some of the information, which will bring your share within the quota.
This share is scanned for viruses and backed up daily by the central IT department.
How do I map network drive?
How do I map to a Law Center Printer?
- How do I map to a Law Center Printer? See Help Desk
Why do I need Virus Protection?
Viruses and worms can affect computers in different ways. They can infect files which might be required to run applications on your computer or even system files which is the core of the operating systems. It can also infect the boot-sectors (the starting of the Hard disk). The boot-sector is read and executed during computer startup.
Virus protection programs run in the background and look for viruses and worms as the computer user opens files and emails and accesses floppy disks. The virus protection program will alert the user of the infection and ask if it should disinfect. Sometimes the virus or worm can be removed without any harm; other times, it has already done the damage, and the file or disk it infected is corrupted. Be aware that virus protection programs only protect you from known viruses. They do not protect you from new viruses. A new virus can spread unrestricted throughout the world for a couple of days until users start updating their antivirus programs. Self-protection is the key to preventing new viruses from spreading. The UH Law Center recommends that it's users use McAfee VirusScan.
What is CALI and how do I access it?
The Center for Computer-Assisted Legal Instruction (CALI) is a U.S. 501(c)(3) non-profit consortium of law schools that researches and develops computer-mediated legal instruction and supports institutions and individuals using technology and distance learning in legal education. As a Faculty/Staff/Student of the UHLC, you may have access to over 800 free, law professor authored legal tutorials online. Please request the authorization code for the CALI site.
