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Hours and Support

User Support

Operation hours and support:

  • Student Help Desk Hours 8am to 8pm M-F (located 3rd floor next to terrace.)
  • Help Desk (Faculty/Staff): 8am to 5pm M-F 713.743.2260
  • For assistance on Saturdays, there are Graduate Assistants available from 12-4pm at the Student Help Desk. 713.743.2260

Tech support Information

  • Most requests are resolved within 1 hour of initial contact depending on the scope of the issue.
  • Purchasing equipment can take up to 2 months depending on the equipment being ordered. 
  • Computer move requests need to be made at least 1 business day in advance.
  • In order to expedite a request during the work week (8am to 5pm), click the Help button in the lower right-hand corner OR on mobile devices email OR call 713-743-2260

Submit a Ticket or Request Remote Support

In order to expedite a request, click the Help button in the lower right hand corner OR on mobile devices email


IT Staff Directory

Though any member of the Law Information Technology department is happy to assist where they can, the staff members that specialize in Student, Faculty, and Staff support are below. To ensure a timely response to your issue, you must first submit a ticket.

Law IT Support call 713.743.2260


User Support

Tommy Abraham, MBA
Director of Information Technology

Ulises Calixto
Program Manager

Chad Kitko
Assistant Manager User Services Support

Jacqueline Flores
User Services Specialist III

Thomas Le
User Services Specialist III

Chris Piper
Systems Administrator 1

Ed Jones
Manager of Education Technology Information Services